The Hawaiian Lei Company is committed to providing exceptional customer service. If our "Frequently Asked Questions" fail to satisfy your inquiry, please email us at email@example.com or call us toll free at 1-888-395-LEIS (5347). We are available Monday through Saturday at 7am to 5:30pm (Pacific Time).
How much does shipping and delivery cost?
Click here to view our shipping and delivery charges.
When can I place my order?
It's never too early to order! You can place your order in advance for any chosen arrival date (the website will prompt you to enter in the exact arrival date you’d like your leis to arrive.) We will make the leis fresh on the morning of shipment. During the months of May and June we are EXTREMELY busy due to graduation and wedding season. During these busy months, we appreciate if you could book your order at least a month in advance (the sooner the better.)
Can I order last minute?
Yes, we accept last minute orders. If you need your order to be shipped out today, please look at the clock! We need your order placed by 1 pm (Pacific Hawaii Time) to make sure we can sew and pack your lei(s) in time for shipping.
Are discounts available on big orders?
Yes. We offer significant savings on substantial orders. Quotes are sent (in writing) via email, fax, or mail.
May we request a custom or special lei that isn’t displayed on your website?
We are often asked if we can accommodate special and custom requests. Yes, yes, and yes! We love a challenge and enjoy creating unique, custom leis by means of your creativity and originality. Also, there is such a diverse assortment of leis; it is difficult to exhibit them all on our website. To make a special request, please email us at firstname.lastname@example.org or call us toll free at 1-888-395-LEIS (5347).
Are there specific gender (male or female) leis?
Yes, however, most leis are not labeled "male or female" and look attractive on both genders. If you have any questions or need suggestions, please email or call us and we would love to assist you.
Will you get my order delivered in time for my event?
When you are closing out your order, we ask you for the precise date of arrival. Please state the exact day you would like your shipment to arrive. Just a little tip: we prefer to send your order to arrive the day before your event. So, for example, if your event is scheduled for Saturday, we will make sure your shipment arrives on Friday. Request Friday as your shipment arrival date (upon check-out.)
Are Saturday shipments available?
Yes. However, shipments delivered via FedEx for Saturday delivery are very expensive. Typically, we charge an addition $20 more than the standard shipping cost ($10 for Priority and $10 for Saturday Delivery.)
What day(s) of the week can I choose for my arrival date?
It depends on what state you live in. When choosing an arrival date for FedEx shipping, please note that the West Coast (CA, WA, OR, NV, UT, ID, Some AK, Some AZ) can accept shipments Monday thru Saturday.
For all other states, it takes two days to travel from Hawaii, so the arrival date you choose can be Monday, Wednesday, Thursday, Friday, or Saturday. (In other words, only Tuesday is unavailable for receipt since FedEx is closed on Sunday.) Usually, most customers have their leis arrive a day prior to their event.
Note: Monday arrival dates are available for all states, but the FedEx 2 Day shipping option is not available for this arrival day. Although it will take two days to travel for all states, (shipping out on Saturday to arrive on Monday) per FedEx, you have to choose either FedEx Standard or FedEx Priority Shipping. Again, this is only if you choose Monday as your arrival date.
Do you ship to the Outer-Islands?
Yes, of course! We are located on the main island of Oahu. We ship daily Monday thru Friday to the outer-islands. Shipping is drastically reduced for outer-island shipping and usually cost a fraction of what it cost to the US Mainland. Call for pricing. If booking online, we will adjust the shipping automatically after your order is booked. For all in-state (Hawaii) shipments, FedEx does not guarantee a delivery time before 5:30pm.
Note: Beginning April 2008, FedEx is offering "same day service" for shipping to most zip codes in the outer-islands. This means, shipping will be sent out the same day as your requested delivery date. (Prior to April, leis were shipped for an overnight service to the outer-islands.) You will get a crisp, garden fresh lei made just hours before!
Do you do airport greetings?
Sorry, we do not do airport greetings. Most airport greetings (these days) are associated with travel groups or tours. We can, however, deliver your lei directly to your hotel via local delivery (if staying in Waikiki) or via FedEx (outer-island.)
Do you ship fragrant leis to the Mainland?
Yes, we are very popular for our fragrant leis! When choosing fragrant leis, remember to read all the notes before ordering. A lot of flowers are seasonal and may not be in its prime during the time you’d like to use it. Also, we highly recommend not shipping certain fragrant flowers during the hottest time of the summer. Although we pack in insulated iced boxes, we cannot control what FedEx does with your box after it leaves our shop. Call or email us for recommendations if you need fragrant leis in the middle of the summer!
We will be in Honolulu, Oahu. Can we pick-up our leis?
Yes! You can book your order online and schedule a window of time to pick up your leis at our shop.
Do you deliver in Honolulu?
We deliver to Waikiki, Downtown and central Honolulu, and Hawaii Kai.
What is the ‘packing and handling’ fee?
There is a one-time $10 surcharge for packing and
handling, per shipment (not per lei). This is in addition to your FedEx shipping
cost. We boldly assure you that your flowers will be exceptionally packed for
shipping durability. Included in this fee is the unique packing material and
agricultural inspection stamps. Our effective packing method is a proven success
for thousands of leis sent all over the country using the fastest delivery method
May we use our own FedEx account number to ship our lei order?
Yes. A packing and handling fee of $10 will still be assessed, but you will be responsible for the FedEx shipment billing. Please contact us to adjust the shipping costs; your credit card will not be charged for shipping if you provide us with a FedEx account number.
How do I track my order shipment?
The day of your shipment, we will contact you via email with your order number and FedEx tracking number. Log onto www.fedex.com and go to "Track Shipments." Enter your FedEx tracking number. Or, you may call 1-800-GoFedEx (463-3339).
What is your 100% freshness guarantee and cancellation policy?
We are so confident that your flowers will arrive fresh and exquisite, that we are offering a 100% freshness guarantee or your money back. Please contact us immediately if there is a setback so we can quickly remedy the problem.
Please cancel your order no later than four days prior to your scheduled shipping date (not arrival date) for a full refund. Cancellations for orders placed within four days of your scheduled shipping date are subject to partial refunds. Sorry, cancellations for orders placed within 48 hours of your scheduled shipping date will be charged in full.