The Hawaiian Lei Company is committed to providing exceptional customer service. If our "Frequently Asked Questions" fail to satisfy your inquiry, please email us at info@hawaiianleicompany.com or call us toll free at 1-888-395-LEIS (5347). We are available Monday through Friday from 7am to 3pm and Saturday from 8am to 11am (Hawaii Standard Time).
How much does shipping and delivery cost?
Click here to view our shipping and delivery charges.
When can I place my order?
It's never too early to order! You can place your order in advance for any chosen arrival date (the website will prompt you to enter in the exact arrival date you’d like your leis to arrive.) We will make the leis fresh on the morning of shipment. During the months of May and June we are EXTREMELY busy due to graduation and wedding season. During these busy months, we appreciate if you could book your order at least a month in advance (the sooner the better.)
Can I order last minute?
We understand life gets busy, so yes, we accept last-minute orders! Please keep in
mind that flower availability may be limited, so it's a good idea to have a backup choice
ready. Be sure to read the next section for important info about selecting your arrival
date.
If you need your order shipped out today, please place it by 1pm Hawaii Standard Time
to allow time for sewing and packing. Orders received after this cutoff may ship the next
available day, and while we'll do our best, we cannot guarantee last-minute shipping or
specific arrival dates when booked so close to the deadline.
We promise to keep you informed every step of the way and work with you to make your
experience smooth!
Will you get my order delivered in time for my event?
When closing your order, you’ll be asked to select your exact arrival date. Please
choose carefully! Our website arrival date disclaimer states that The Hawaiian Lei
Company is not responsible for missed events if choosing a date too close to event
date. While delays are rare, they can occur due to courier issues, which is why we take
a conservative, proactive approach to ensure your leis arrive fresh and on time. It’s
important to order early so we can select a date that arrives well in advance and allows
for a buffer. For most events, choose an arrival date two days before (e.g., Thursday for
a Saturday event). For certain locations or event schedules, we may suggest three to
four days prior. In this case, hardy lei choices should be chosen (ie: non-fragrant
categories.)
For unusual date requests, we respect the customer’s request and discretion and will do
our best to accommodate within the courier’s scheduling limits, even if it’s a date we do
not recommend. We’re here to guide you but ultimately will abide by your decision. For
last-minute orders, we can still ship, but please understand that The Hawaiian Lei
Company is not responsible if a courier delay causes you to miss your event.
If you’re unsure, please call or email us—we’re happy to help you plan the perfect
delivery with the perfect leis.
Summary of Important Arrival Date & Ordering Guidelines:
- Choose your exact arrival date carefully at checkout.
- Since customers choose their own arrival date, The Hawaiian Lei Company is not responsible for missed events, as outlined in the arrival date disclaimer you agree to at checkout. Delays are rare, but can happen due to courier issues.
- We take a conservative, proactive approach to ensure your leis arrive fresh and on time.
- Order early to allow a buffer; we recommend:
- Arrival 2 days before your event (e.g., Thursday for Saturday)
- For some locations/events, 3–4 days before may be needed
- For last-minute orders, we can ship but are not responsible for courier delay affecting your event.
What shipping option should I choose?
We highly recommend choosing our Priority overnight options (versus the Standard overnight) in the summer months and extreme Winter months for the freshest arrival. Priority is a morning delivery for most areas before 10:30am or Noon (for more rural zip codes.)
- For West Coast states (CA, OR, WA, ID, NV, AZ, AK, UT), Priority Overnight means your leis arrive the next morning—before 10:30 AM or noon in rural areas.
- For Mid-West and East Coast states, shipping takes two full days from Hawaii, so delivery isn’t true overnight even if the courier calls it "Priority Overnight."
Example:
If you order on Monday and choose Priority Overnight:
- West Coast orders (CA, OR, WA, ID, NV, AZ, AK, UT), arrive Tuesday morning.
- Mid-West/East Coast orders arrive Wednesday morning.
Please note: Because of this, Tuesday arrival dates are not available for Mid-West and East Coast shipments.
Shipping Options:
- Standard Overnight: Delivery by 4:30 PM (business) or 8:00 PM (residential)
- Priority Overnight: Delivery by 10:30 AM (most areas if not rural)
Recommended
What if I need my lei for an event on Saturday or Sunday?
We highly recommend choosing Thursday as your arrival date. Selecting Friday or
Saturday can be risky with UPS and FedEx because most courier deliveries happen
earlier in the week. Only about one-third of couriers work on Saturdays, so if there’s a
delay or high volume on Friday, your package might not arrive until Monday—missing
your weekend event.
By choosing Thursday, you give us a buffer day on Friday to handle any unexpected
delays. Ultimately, the arrival date is your responsibility, and we will honor your choice
even if you decide to risk a later arrival.
What if I need my lei for an event on Monday or Tuesday?
For West Coast states (CA, OR, WA, ID, NV, AZ, AK, UT), you can choose arrival dates
Monday through Saturday. For Mid-West and East Coast states, Tuesday arrivals aren’t
available due to a mandatory two-day transit and no Sunday courier service with our
preferred couriers, Fedex and UPS.
While Monday arrivals are possible, we recommend choosing Thursday or Friday
before your event to allow a buffer against delays. For these early-week shipments, we
advise ordering hardy (usually non-fragrant) leis since fresh leis may not stay at their
best during the longer transit.
To avoid issues, plan to receive your lei before your event and select hardy leis with an
earlier arrival date.
Are Saturday shipments available?
Yes, but Saturday deliveries via FedEx or UPS come with high additional fees, including
a mandatory Priority service charge plus a Saturday delivery surcharge. We recommend
choosing Thursday or Friday as your arrival date unless it’s a last-minute order with no
other option (see above for guidance on choosing the best arrival date).
Do you ship to the Outer-Islands?
Yes, of course! We are located on the main island of Oahu. We ship daily Monday thru Friday to the outer-islands. Shipping is drastically reduced for outer-island shipping and usually cost a fraction of what it cost to the US Mainland. Call for pricing. If booking online, we will adjust the shipping automatically after your order is booked. For all in-state (Hawaii) shipments, FedEx does not guarantee a delivery time before 5:30pm.
Note: Beginning April 2008, FedEx is offering "same day service" for shipping to most zip codes in the outer-islands. This means, shipping will be sent out the same day as your requested delivery date. (Prior to April, leis were shipped for an overnight service to the outer-islands.) You will get a crisp, garden fresh lei made just hours before!
Do you do airport greetings?
Sorry, we do not do airport greetings. Most airport greetings (these days) are associated with travel groups or tours. We can, however, deliver your lei directly to your hotel via local delivery (if staying in Waikiki) or via FedEx (outer-island.) Choose "Local Delivery" when checking out.
Do you ship fragrant leis to the Mainland?
Yes! Our fragrant leis are very popular nationwide. Please read all notes carefully before
ordering, as many fragrant flowers are seasonal and may not be prime for traveling for
during your event.
We especially do not recommend shipping certain fragrant flowers, like plumeria, during
the hottest summer months. While we understand how much everyone loves plumeria,
please be aware that it is a purchase-at-your-own-risk item, especially during the
summer months when high temperatures can impact its condition. Sometimes it arrives
in perfect shape; other times, some bruising may occur. Due to its fragile nature, no
refunds will be issued for this lei.
While we pack leis with gel ice to help keep them fresh, we cannot control how FedEx
or UPS handle your shipment after it leaves our shop. For the best results or summer
recommendations, please call or email us, we’re happy to help!
Are discounts available on big orders?
Yes. We offer significant savings on substantial orders. Quotes are sent (in writing) via email, fax, or mail. There is also a category under orchid flower lei that shows "bulk price" for quick ordering of single purple orchid lei (most popular leis for large gatherings.)
May we request a custom or special lei that isn’t displayed on your website?
We are often asked if we can accommodate special and custom requests. Yes, yes, and yes! We love a challenge and enjoy creating unique, custom leis by means of your creativity and originality. Also, there is such a diverse assortment of leis; it is difficult to exhibit them all on our website. To make a special request, please email us at info@hawaiianleicompany.com or call us toll free at 1-888-395-LEIS (5347).
Are there specific gender (male or female) leis?
Yes, however, most leis are not labeled "male or female" and look attractive on both genders. If you have any questions or need suggestions, please email or call us and we would love to assist you.
We will be in Honolulu, Oahu. Can we pick-up our leis?
Yes! You can book your order online and schedule a window of time to pick up your leis at our shop.
Do you deliver in Honolulu?
We deliver to Waikiki, Downtown and central Honolulu, and Hawaii Kai.
What is the ‘packing and handling’ fee?
There is a one-time $10 surcharge for packing and
handling, per shipment (not per lei). This is in addition to your FedEx or UPS shipping
cost. We boldly assure you that your flowers will be exceptionally packed for
shipping durability. Included in this fee is the unique packing material and
agricultural inspection stamps. Our effective packing method is a proven success
for thousands of leis sent all over the country using the fastest delivery method
available, FedEx or UPS.
May we use our own FedEx or UPS account number to ship our lei order?
Sorry, we do not do use this option anymore due to some charge backs.
How do I track my order shipment?
The day of your shipment, we will contact you via email with your order number and FedEx or UPS tracking number. If there is a change, delay or set-back, you may call Fedex at 1-800-GoFedEx (463-3339) or UPS at 1-800-742-5877 and provide them your tracking number.
What is your 100% freshness guarantee?
We are so confident that your flowers will arrive fresh and exquisite, that we are offering a 100% freshness guarantee or your money back. Please contact us immediately upon receipt if there is a setback so we can quickly remedy the problem. We do not offer refunds or reshipments if you contact us more than a day after receipt due to the nature of perishables.
What is your cancellation policy?
- Advance cancellations:
Please cancel your order no later than one week prior to your scheduled shipping date (which is usually 1-2 days prior to your arrival date chosen) for a full refund less 5% of your total. For all cancellations, there is a 5% cancellation fee which pays for our processing and administrative fees. This fee is deemed reasonable and consistent with costs incurred by the business.
- Last minute cancellations:
Perishable fresh flowers, supplies and schedules are arranged a week out. Therefore, cancellations that are done within the one week timeframe (listed above) will be subject to no refund on flowers or leis. Shipping and Handling costs will be refunded. This includes all last minute orders placed within a week timeframe.
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